So you have chosen your trip, that’s great! The next step is to fill in the Inquire form on the right side of your screen and press ‘Inquire Now’. You will be redirected to a ‘Thank you’ page that confirms your form has been successfully sent and that one of our partner agent consultants should reply in a maximum of 2 hours. Please check your spam/junk box if you haven’t received any email during this time as sometimes it can be sent to either.

 

Once it is all settled, you will receive the discussed details of your trip and the final itinerary for confirmation from one of our representatives. Check out if everything is according to what was agreed on and send us the confirmation. A minimum deposit will be required to be paid. Credit and debit cards are accepted (Visa and MasterCard).

 

Besides booking your tour, pressing the ‘Inquire now’ button also surely is the best way to answer any doubts or concerns you have and to customize your package if you wish to do so. After sending your message, one of our tour agents will contact you within 2h.

 

Simultaneously, at Travel Verse you also have the opportunity to register on our website. There are many benefits to registering with us! When you do so, you have access to all your inquiries, check on visited pages, past trips, and the cherry on the cake: to redeem the points you have accumulated from your Travel Verse bookings! Be part of the club that rewards you!

 

Rewards Program:

Travel Verse’s Loyalty Program is an exclusive program that makes your travel adventures even better because it gives you points every time you book with us. Every US$1 = 2 points, and you can also gain more points through sharing your travel adventures on social media and tagging us. Redeem your points or gift friends & family.

To become a member is easy: register on Travel Verse’s website and get your login details. That’s all! You can now login whenever you want and you are automatically part of the club!

*Points are valid for 1 year

 

Amendments:

If you wish to make any amendments or modifications after confirming the final itinerary, be aware that these are upon availability. We do not apply extra charges if the full payment has been done, however extra fees are applied in case of flight tickets modification - as these are out of our hands.  

 

Payment/Booking Policy:

A minimum deposit of 10% of the total price of your trip is asked in order to secure your booking confirmation. The remaining balance can be paid either in installments, by credit or debit card up to 2 days before your trip starts, or in cash upon your arrival at the destination to the tour manager.  

• Credit Card Payments

If a credit card is the payment method that suits you the best, we will need you to first send us some documents due to bank regulations. Please send them by email or fax – or deliver them in person to the tour manager at your trip destination arrival – a signed letter (full name) authorizing to withdraw the pre-established amount of money from your credit card.  

• Monthly Instalments Payments

We offer you the possibility to pay the remaining balance in installments. You can choose to either pay everything in 6x or establish an amount to be paid using this method and the remaining balance using one of the methods already suggested above: by credit/debit card or upon your arrival at the final destination to the tour manager.  

 

Cancellation Policy:

If you need to cancel your trip for any reason, we require a written confirmation that can be sent by email or fax. Charges are applicable depending on when the cancellation is requested. Check below:

• 10% of the tour price is charged if cancellation is requested from the date of booking until 61 days prior to your arrival date

• 25% of the tour price is charged if cancellation is requested between 60-31 days prior to your arrival date.

• 50% of the tour price is charged if cancellation is requested between 30-15 days prior to your arrival date.

• 100% of the tour price is charged if cancellation is requested between 14-1 day(s) prior to your arrival date.

 

ATTENTION: The charges above do not include high season. They are applicable to the low season period only. Christmas, New Year, and Easter time Cancellation: please check with the tour representative designated to you.  

ATTENTION: Flight tickets. Cancelation terms vary from airline to airline. Read your airline cancelation policy prior to booking your tickets.  

 

Force Majeure Clause:

Our company applies flexible cancelation policies in case of a travel warning issued by governmental authorities or your chosen airline from/to the departure and final destination country. Our clients can choose to get a full refund of the amount paid until the cancellation date or leave it as credit for future trips (valid for 12 months).

ATTENTION: Flight tickets: cancelation terms vary from airline to airline. Read your airline cancelation policy prior to booking your tickets.  

 

Refunds:

Any refund will be processed exclusively by using the original payment method. If payments were done via a bank account, then any refund will be made by transferring the paid amount up to date to the same bank account. Refunds are not applicable in case of no show.  

 

Accommodation:

Standard accommodation prices are based on twin shared room. Clients can request single rooms at an additional rate. Prices include additional costs and tariffs but are subject to change without notice. The name of hotels or lodges are specified within the itinerary, as their quality, but reservations can be made at other establishments of a similar standard.  

 

Flights:

• Domestic Flights: When booking your flight with one of our tour representatives, the quoted flight prices will take into consideration approximate timings. If you decide to make any amendments to your package or book a different flight, be aware that the total cost of your tour package might be affected.  

• International Flights: our tour representatives will consider the flights that suit you the best regarding rates and timing.  

 

Responsibility:

The tour company is an operator that acts between you and your trip by offering travel services. Thus we are not responsible for additional expenses caused by third-party, specific nature or circumstances such as illness, accidents, delay, loss, weather, wars, force majeure, changes or cancellations made by restaurants, carriers or hotels, theft, riots, acts of God, quarantines or others.  

 

Special Requests:

If you have any special requests, please inform your tour representative at the moment of the booking. We will always work to meet your needs but there is no guarantee on that and special requests are not part of our mutual agreement, nor do we accept reservations that are made only if under such condition.

Children Policy:

Children policies regarding accommodation:  

Sharing parents' room:

Policy 1: Packages, Nile cruises, and hotels

• Free of charge: Children under 2 years old

• Price is 25% of total tour cost for a person: Children under 6 years old

• Price is 50% of total tour cost for a person: Children under 12 years old

• Considered adults: Children 12 years old or above

Tour packages with flights included can apply additional charges for your child.  

Policy 2: Sightseeing tours & shore excursions

• Free of charge: Children under 6 years old

• Price is 50% of total tour cost for a person: Children under 12 years old

• Considered adults: Children 12 years old or above

Tour packages with domestic flights or ferry boats included can apply additional charges for your child.  

 

Tipping:

You have no obligation to tipping, however, if you would like to do it as a sign of appreciation for the services provided to you, feel free to offer how much you believe to be satisfactory. Your gesture will be appreciated.  

 

Complaints:

We advise contacting the company in case of any issue as soon as possible. If problems arise during your trip you can contact the Customer Care Manager for a quicker solution or send us an email if it persists.

 

General Terms of Use:

• If you have any claim regarding this website domain they shall be analyzed according to the laws of the United Arab Emirates, country of domicile.  

• Any user under 18 years old is prohibited to register as a user on this domain and to do any financial transactions.  

• A secure connection is used for all online payments, and the cardholder has to keep a copy of all transaction records as of our rules & policies.  

 

• Accepted online payments are available by Visa or MasterCard credit or debit cards. We accept USD, GBP, EUR, and AED currencies.  

• We do not provide services to OFAC (Office of Foreign Assets Control) sanctioned countries.

• Contact your bank if multiple transactions are made while trying to complete your booking.

 

Acceptance of the Agreement:

This contract fixes the agreement between the company and the client officializing that the booking conditions were accepted. Payments are considered proof that the client has agreed with all terms and conditions.